Shipping & Returns

Healthy Posture Store offers free standard shipping on orders over $50 delivered within the 48 contiguous United States.

A flat $10 standard shipping charge applies to orders under $50.

Most standard orders ship via UPS Ground or FedEx Ground. Larger, heavier, or bulk orders may ship through a freight carrier.

Most in-stock products ship within 3–7 business days, excluding weekends and holidays.

Custom-made and made-to-order products typically ship within 3–4 weeks. Manufacturing times may vary depending on the product, selected options, and current production schedules.

Please note that these timeframes indicate when an order is expected to leave our warehouse or the manufacturer. They do not include the carrier’s transit or final delivery time.

We work to keep product availability accurate and current. Occasionally, after receiving an order, we may learn that an item or selected option is temporarily out of stock or has been discontinued.

If this occurs, we will contact you by email. You may choose to:

• Select another available product, color, finish, or configuration.
• Wait for the item to become available, when applicable.
• Cancel the affected item or order for a full refund.

Certain products ship directly from our warehouse. Larger products, custom-made items, and special orders may ship directly from the manufacturer.

Products in the same order may ship from different locations. As a result, they may arrive in separate shipments or on different days.

Most standard orders are shipped by UPS Ground or FedEx Ground. Larger, heavier, or bulk orders may be delivered by a freight carrier.

The shipping method is determined by the product’s dimensions, weight, destination, and order quantity.

Once your order ships, you will receive an email containing your tracking information. Please allow several hours for tracking activity to appear on the carrier’s website.

Custom orders may not receive tracking information until manufacturing is complete and the product has been released for shipment.

If your order contains multiple products, you may receive more than one tracking number.

Large, heavy, or bulk orders may be shipped by a freight carrier. Unless otherwise stated, standard freight delivery is made curbside or to an available loading dock.

Standard freight delivery does not include inside delivery, assembly, product placement, or removal of packaging. The customer is responsible for moving products from the delivery location.

The freight carrier may contact you to schedule a delivery appointment. Please respond promptly to avoid possible storage, redelivery, or reconsignment charges.

Please inspect all cartons and products carefully before signing the carrier’s delivery receipt.

If you notice visible damage, describe it clearly on the delivery receipt before signing. Please also take photographs of:

• The exterior packaging and all affected cartons.
• The shipping label.
• The damaged product, component, or affected area.

Please keep the product, all components, and the original packaging until the shipping claim has been resolved.

Visible or concealed shipping damage must be reported to Healthy Posture Store within 48 hours of delivery.

Please email your order number, a description of the damage, and supporting photographs to info@healthyposturestore.com.

For confirmed shipping damage, Healthy Posture Store will help coordinate approved replacement parts or a replacement product at no additional cost to the customer.

Please contact us before placing an order for delivery to Alaska, Hawaii, or Puerto Rico. We will be happy to review the available shipping options.

If you use a freight forwarder or consolidator, eligible orders can be shipped free to your West Coast consolidator. The customer is responsible for arranging and paying for transportation from the consolidator to the final destination.

When contacting us, please provide:

• The product name and selected options.
• The quantity required.
• The complete shipping address.
• The consolidator’s address, if applicable.

If you have questions about product availability, shipping times, freight delivery, or a special destination, please contact Healthy Posture Store before placing your order.

You may also call or text us at (773) 596-5625 or email info@healthyposturestore.com.

For information about return eligibility, restocking fees, return shipping, shipping damage, manufacturer warranties, and other store terms, please review our complete Ergonomic Fit & Return Policy.