Ergonomic adjustment takes time, and your body often needs a few days to adapt to proper posture support. If you are experiencing discomfort, we require a quick troubleshooting consultation with our ergonomic experts before a return is authorized. In our experience, many comfort issues can be resolved with a simple mechanical adjustment.

If we cannot resolve the fit for you, eligible chairs, standing desks, and ergonomic accessories may be returned by requesting authorization within 14 days of delivery, subject to the following strict conditions:

• Original Packaging is Required: The product must be returned in its original factory packaging. All internal foam, cardboard inserts, hardware, parts lists, assembly instructions, and operation manuals must be included.
  
  Unboxing Pro-Tip: We highly recommend keeping your original boxes for your first 14 days. When unpacking your order, take a picture of the inside of the box so you know exactly how to pack the heavy parts back in the exact same order to prevent transit damage.
• Return Shipping & Disassembly Damage: The customer is entirely responsible for arranging and paying for return freight. We do not provide return shipping labels. Any products damaged during return transit due to improper packaging, or damaged during customer disassembly (such as scratched wheelbases or broken mechanisms), will incur additional deductions up to the full value of the item.
• 20% Cost Recovery Deduction: Because ergonomic seating ships in multiple oversized freight boxes, outbound shipping is incredibly expensive. All authorized returns are subject to a standard 20% Cost Recovery Deduction. This transparent deduction helps recover the original outbound freight costs (which we cover on your behalf during purchase) and the non-refundable 4% credit card processing fees charged by merchant banks. Actual costs vary by product and order.
• Non-Returnable Items: Custom-configured products, special orders (items that are custom-built to your specifications or not regularly stocked), clearance items, floor models, and products marked “Final Sale” are not returnable.
• Hawaii, Alaska, and Puerto Rico: Due to the extreme freight costs and transit risks associated with overseas shipping and freight consolidators, all orders shipped outside the contiguous 48 United States are considered Final Sale and are non-returnable.
• Our Order Review Guarantee: We review every single order as it comes in. If your purchase includes a special condition or non-returnable item, we will contact you to get your explicit permission before charging your card and processing your order.

Requesting a Return

• Email us at info@healthyposturestore.com within 14 days of delivery.
• Please use your Order Number as the email subject line.
• In the body of the email, please provide 1-2 sentences describing why you want to return your purchase.
• Our team will review your feedback and guide you through a quick ergonomic troubleshooting session.
• If the return is approved, we will provide a Return Merchandise Authorization (RMA) number and packing instructions. Returns sent without prior authorization or shipped in non-factory packaging may be refused.
• Approved refunds are issued to the original payment method after the product is received and inspected. The 20% Cost Recovery Deduction, plus any applicable damage deductions, will be subtracted from the refund.

Please inspect the product and all shipping cartons when your order arrives. This is especially important for chairs, standing desks, and other products that may arrive in multiple boxes. Visible or concealed damage must be reported within 48 hours of delivery.

Provide photographs of:

• The exterior packaging and all affected cartons
• The shipping label
• The damaged product, component, or affected area

Keep the product, all components, and all original packaging until the claim has been resolved. For confirmed shipping damage, Healthy Posture Store will coordinate approved replacement parts or a replacement product at no additional cost to the customer.

Healthy Posture Store is an Official Authorized Dealer. Eligible chairs, standing desks, and ergonomic accessories include the applicable manufacturer’s warranty.

Warranty coverage, duration, limitations, and exclusions vary by product and manufacturer. Our team will assist with the warranty-claim process and help coordinate manufacturer-approved replacement parts or other authorized remedies directly from our Chicago office so you don't have to deal with overseas factories.

We work to keep the information on healthyposturestore.com accurate and current. However, occasional errors may occur in pricing, product descriptions, specifications, dimensions, compatibility information, availability, promotions, or images. Information supplied by manufacturers may also change without notice.

Healthy Posture Store reserves the right to:

• Correct typographical, pricing, product-information, or system errors
• Update website content without prior notice
• Change prices, promotions, products, or availability at any time
• Cancel or decline an order containing inaccurate pricing or product information

If an order is canceled after payment because of a website or pricing error, the amount paid for the canceled item will be refunded to the original payment method. Product colors and finishes may appear differently depending on lighting, photography, and screen settings. Images are provided for general reference and may show optional features or accessories that are sold separately.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Healthy Posture Store provides ergonomic furniture and workplace accessories; we do not sell medical devices. The product information, sizing guidance, and ergonomic advice provided by our team are not intended to diagnose, treat, cure, or prevent any medical condition or injury. If you experience chronic pain, are recovering from surgery, or have a specific medical condition, please consult with your physician or healthcare provider before making a purchase.

By using healthyposturestore.com and placing an order, you acknowledge that you have read, understood, and agree to be strictly bound by this Return Policy, our Shipping Policy, and our general Terms and Conditions.